All Pet Services

Privacy Policy

Last updated: 25/08/2025

At AllPetServices.co.uk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

1. Who We Are

AllPetServices.co.uk (“we”, “our”, “us”) is an online pet supplies store. We are the data controller responsible for your personal information under UK data protection laws.

2. Information We Collect

We may collect the following information when you use our website:

  • Personal details (name, email, phone, billing/shipping address) when you place an order or create an account.
  • Payment details (processed securely by Stripe; we do not store card numbers).
  • Technical information (IP address, browser type, device type, pages visited) via cookies and Google Analytics 4 (GA4).
  • Communication data (emails, messages, or customer service queries).

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Provide customer support.
  • Enhance our website and services by leveraging GA4 analytics data.
  • Send order updates and, if you consent, marketing emails about new products and offers.
  • Meet legal, tax, and accounting obligations.

4. Sharing Your Information

We only share your information when necessary, including with:

  • Stripe (payment provider) to securely process transactions.
  • Delivery companies (e.g. Royal Mail, couriers) to fulfil orders.
  • IT and website service providers who help us run our site securely.
  • Google Analytics 4 (GA4) to analyse website performance and improve our services.
  • Regulators or legal authorities, if required by law.

We do not sell or rent your data to third parties.

5. Cookies & Tracking

Our website uses cookies and Google Analytics 4 (GA4) to monitor website traffic and usage. GA4 collects anonymised data such as IP address, device type, and browsing behaviour to help us improve user experience.

You can manage or block cookies in your browser settings, but some features of the site may not function properly.

6. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes outlined above, or as required by law (e.g. tax records).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to processing or restrict how your data is used.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at [email protected].

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us: